STONE Industrie | On-Site Intervention

Commissioning of your new equipment and training

Every piece of STONE Industrie bottling equipment is pre-tested on our premises.. Following these tests, the bottling line is dismantled and shipped to its new operator.

On-site implementation

A team of STONE Industrie technicians will be on-site to install the bottling machine, start it up and ensure that it is 100% functional and 100% compliant with the order.

Once the commissioning is complete, the customer can sign the final acceptance report and fully use their new work tool.

Operator training

One of our technicians tasks is to train your operators.

At the end of this training, your operators will be ready to operate and maintain your new STONE Industrie high speed bottling equipment.

Tell us about your project

Training

We can provide you with customised training courses for our new and existing equipment. STONE Industrie is a professional training organisation approved by the French Ministry of Labour. All our technicians have been trained according to a rigorous skills transfer programme.

The training sessions are open to all users of our machines and are available in English, French and Spanish.

Let's talk about your project!

Are you thinking of creating a new bottling line, modifying an existing line or installing a new monobloc?

Feel free to contact our experts, they will assist you in finding the best solution,
formulating it and putting a figure on it.

On-site intervention for maintenance or After-Sales Service

STONE Industrie provides all its customers with a free After-Sales service hotline which enables almost 80% of issues to be resolved by telephone. This high rate of problem resolution is notably due to the fact that all STONE Industrie machines are connected and accessible remotely by our technicians..

However, if the problem cannot be solved remotely, an on-site intervention will be scheduled. Several solutions exist and allow us to always find the right balance between the level of urgency and economic efficiency.

As such, STONE Industrie operates its own team of After-Sales service technicians, supplemented by a network of technical partners and dealers. This organisation enables us to provide quality technical support to all our French customers, but also to ensure the smooth running of the STONE Industrie bottling lines installed on the 5 continents.

Spare parts service